Job Title:CUSTOMER SERVICE REPRESENTATIVE
Job Type:Fulltime
Location:Lagos, and Port-Harcourt
Posted On:Thursday 4th of January 2018
Job Description:
Tasks;
To attend to all customer's enquiries and sell competitive products.
Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
To deal with customers via telephone, Internet, e-mail and instant messaging.
To offer sales advice on products to customers
Build and maintain effective customer relationship
To strategically engage in active selling of products and close sales opportunities
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
First line interaction with customers.
Ensure customer's request/ concerns are attended, documented, and reported to management.
Create content and engaging ideas for online campaigns
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer’s issues and follow problems through to resolution.
Set a clear goal and deploy strategies focused towards that mission
Maintain an orderly workflow according to priorities
Work Environment
The Job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.
Basic Job Requirements/Qualification:
Educational Qualification
Completed Tertiary Education (B.Sc, OND/HND e.t.c)
A high-performance academic track record (Added Advantage)
Skills;
Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
Must also have good knowledge of telephone and computer systems so they can use call centre systems efficiently
Knowledge of Zoho CRM
A good command of Zopim customer service
Proficient in Microsoft Office Word
Competencies;
Personal capabilities which are critical to the production of quality outputs are:
Ability to work unsupervised or with supervision is important.
Good Looking (Female Preferably)
Presentable,
Ability to read and write
Accuracy and attention to detail
A dynamic person with excellent interpersonal and communication skills
Ability to use judgement and make decisions
Effective control of financial resources
Is a role model for the team
Good interpersonal skills
Ability to use initiative
Passion about web design
Team spirited
A Strong IT skill is a necessity.
Selection Criteria
Qualified candidates will be notified via emails and text messages.
Interested and qualified?
click here to apply