Company Name: Airtel Nigeria
Location: 3 Locations
Deadline: 30th of January 2018
About
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Looking for suitable candidates to fill the role of Retail Shop Manager in the following locations:
Lagos
Osun and
Ekiti
Successful role holder would be reponsible for implementing and monitoring service delivery strategy in their respective Showrooms and ensure that the customer base within their territory enjoys remarkable positive in-store experience complete with query resolution.
YOU MAY ALSO LIKE: OTHER CURRENT JOB VACANCIES IN NIGERIA
Key Responsibilties;
- Managing Showroom Financials
Track, manage and control stock movement within and out of assisgned warehouses
Ensure availability of all company products and services in the Showroom
- Asset Management
Manage all compay assets in the Showroom
Ensure systems and equipments are in working conditions
Escalate all Showroom facility issues for prompt resolution
- Customer Experience/ Satisfaction
Relationship management; build strong relationships between Airtel and its customers
- Query Resolution & SLAs
Monitoring and ensuring adherence to all Showroom processes
Ensure Showroom Agents have the required work tool/ accesses
Ensure all Showroom queries are resolved within the approvd SLA
Monitor turnaround time for all al queries/ enquiries and institute pricess improvements when required
- Reporting
Daily, weekly and monthly reporting of all Showroom Financials.
Other Dimensions;
Minimumof 4 direct reports (off roll Agents).
Key Requirements;
- Minimum 2 years work experience in a customer service with working knowledge of customer admistration tools and industry software.
- Excellent problem solving skills
- Above average skills in Microsoft Office Suite
- Excellent oral and written communication skills
- Have a passion for customer satisfaction and service delivery
- Attention to detail
Interested and qualified?